Important Shipping Information
We strive to ship orders within 48 business hours of receipt. If your order is of a time sensitive nature, please indicate a “need by” date in the customer comments section, or call or e-mail to check product availability. Platinum and Palladium printing supplies may take slightly longer to ship due to large order volume. Terms and Conditions
Ordering Information: Orders may be placed online, telephone 505-474-0890, fax 505-474-2857, mail or email. Telephone orders can be placed Monday through Friday 9-5 Mountain time.
Return Policy: If we make an error with your order, or you receive a damaged or defective item, do not discard your shipping box or any of its contents. Please contact us so we may arrange to correct your order. Due to Federal Regulations, hazardous chemicals may not be returned for any reason.
Payment Methods: We accept Visa, MasterCard, American Express, Discover, personal checks, money orders, PayPal and purchase orders from schools and institutions.
Sales Tax: We charge sales tax on orders shipped within New Mexico. The tax rate is currently 8.4372 %, but is subject to change.
Pricing and Availability: Prices and available stock are subject to change without notice. All pricing is in US dollars.
Order Confirmation: All order and shipping confirmations will be sent to you via email.
Shipping: Orders shipped to foreign countries will incur additional shipping fees based on weight and distance. An additional shipping charge applies to some oversize/overweight items regardless of the shipping address or method. These additional charges will be calculated and added to your order. Orders that require more than one box will be charged additional shipping fees. Packages sent to a PO Box will be sent via US Postal Service.
Hazardous Chemicals: Can be shipped globally. Certain countries do not allow hazardous chemicals. You can find out which countries here. They are charged an additional shipping fee when shipping through FedEx Air. Hazardous chemicals subject to this fee include: Ammonium dichromate, potassium dichromate, sodium dichromate, hydroquinone crystals, hydrogen peroxide, phosphoric acid, potassium chlorate, potassium hydroxide, potassium permanganate, silver nitrate, sodium hydroxide, sodium sulfide, sulfamic acid. In some cases, small quantities of 30 grams or less can be sent without the additional fee. Due to Federal Regulations, hazardous chemicals may not be returned for any reason.